Last Updated: January 15, 2024
Overview
At All Star, we strive to provide high-quality IT services and solutions that meet our clients'
expectations. This Refund and Cancellation Policy outlines the terms and conditions regarding
refunds and cancellations of our services.
By engaging our services, you agree to the terms outlined in this policy. This policy may be
amended from time to time, and it is your responsibility to review it periodically for changes.
Service Categories and Refund Eligibility
Our refund policy varies depending on the type of service provided. The following outlines the
refund policies for different service categories:
Web Development and App Development Services
For custom development projects, the following refund structure applies:
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Initial Deposit/Advance Payment: The initial deposit (typically 30-50% of the project cost)
is non-refundable once work has commenced. This covers our initial consultations, project planning,
and resource allocation.
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Milestone Payments: Payments made upon reaching agreed milestones are non-refundable as
they represent compensation for work already completed.
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Project Cancellation: If a project is cancelled before completion, any unused portion
of the payment for work not yet performed may be eligible for a partial refund, at our discretion,
minus any costs incurred.
Cloud Solutions and Services
For cloud-related services including setup, migration, and maintenance:
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One-time Setup Fees: These are generally non-refundable once the setup process has begun.
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Subscription-based Services: Pro-rated refunds may be issued for the unused portion of
the service period if cancelled with 30 days' advance notice.
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Managed Services: Monthly or annual service contracts may be eligible for pro-rated
refunds for unused service periods, subject to the terms of the specific service agreement.
IT Consulting Services
For IT consulting and advisory services:
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Hourly Consultation: Fees for consultation hours already delivered are non-refundable.
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Retainer Agreements: Unused portions of retainer agreements may be eligible for refunds
or credits towards future services, depending on the specific terms of the agreement.
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Strategy Documents/Deliverables: Once delivered and accepted, fees for these services
are non-refundable.
Cancellation Procedures
To cancel a service or project, clients must follow these procedures:
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Submit a written cancellation request via email to contact@theallstar.shop stating the specific
service you wish to cancel and the reason for cancellation.
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For ongoing projects, a cancellation notice period of at least 14 business days is required.
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For subscription services, cancellation requests must be received at least 30 days before the
next billing cycle to avoid charges for the upcoming period.
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Upon receipt of a cancellation request, All Star will provide confirmation of the cancellation
and any applicable refund information within 5 business days.
Refund Process
When a refund is approved, the following process applies:
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Refunds will be processed using the same payment method that was used for the original transaction,
unless otherwise agreed upon.
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Processing time for refunds is typically 7-14 business days, depending on the payment method and
financial institutions involved.
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Any applicable processing fees, bank charges, or currency conversion fees may be deducted from the
refund amount.
Non-Refundable Items
The following items and services are strictly non-refundable:
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Third-party costs incurred on behalf of the client (e.g., domain registrations, licenses, stock
images, plugins, or software).
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Services that have already been fully delivered and accepted.
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Services cancelled after agreed deadlines or delivery timeframes.
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Services where the client has violated the Terms and Conditions or service agreement.
Dispute Resolution
In the event of a dispute regarding refunds or cancellations, we encourage clients to:
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Contact our customer support team first to try to resolve the issue amicably.
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If no resolution is reached, either party may propose mediation with a mutually agreed-upon mediator.
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Any legal proceedings shall be governed by the laws of India and be subject to the exclusive
jurisdiction of the courts in Delhi, India.
Contact Information
If you have any questions about this Refund and Cancellation Policy, please contact us:
- By email: contact@theallstar.shop
- By phone: +91 97290 02254
- By mail: Shop -29, Maharaja Hospital, BLOCK 5, Pream Nagar, Delhi, 110085